At Dr3amRide Vlogging Service, we strive to provide a seamless experience for our customers. Please review our Refund and Returns Policy to understand your rights and obligations regarding ticket purchases for our car raffle events.
1. Refund Policy
Due to the nature of our services, all ticket sales for raffle entries are final and non-refundable. This policy ensures the integrity of the raffle draw and helps maintain fairness for all participants.
Exceptions:
We may offer a refund in the following exceptional circumstances:
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Duplicate transactions due to technical errors.
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Payment errors caused by our payment gateway or platform malfunction.
To request a refund under these exceptions, please contact us at info@dr3amridevloggingservice.com within 7 days of the transaction. Include proof of payment and a description of the issue.
2. Ticket Replacements
If you experience issues with your raffle ticket, such as:
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Not receiving your ticket via email after purchase.
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Errors in ticket details (e.g., incorrect name or number).
Please contact us at official Dr3amride Facebook Page within 48 hours of purchase. We will verify your payment and reissue your ticket, if necessary.
3. Event Cancellation or Postponement
In the rare event that a raffle draw is canceled or postponed, participants will be notified via email and social media. The following options may be offered:
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Transfer of your ticket to a rescheduled draw.
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Full refund of the ticket price if the event is permanently canceled.
Refunds for canceled events will be processed within 14 business days to the original payment method.
4. Prizes and Returns
a. Non-Cash Prizes (e.g., Cars)
All non-cash prizes, such as cars, are awarded “as is” and cannot be returned or exchanged. Winners are responsible for:
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Claiming the prize within the specified time frame.
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Paying applicable taxes, fees, or registration costs (if any).
b. Cash Prizes
Cash prizes will be transferred to the winner’s designated account after proper verification. All cash transfers are final and non-refundable.
5. Dispute Resolution
If you have concerns regarding your ticket purchase or refund request, please contact our support team at official Dr3amride Facebook Page or email us at info@dr3amridevloggingservice.com. We will work to resolve your issue promptly and fairly.
6. Contact Us
If you have any questions or need assistance, please reach out to us at:
Dr3amRide Vlogging Service
Official Facebook Page: Dr3amride
Phone: 0991 219 1421
Email: info@dr3amridevloggingservice.com
Thank you for choosing Dr3amRide Vlogging Service. We appreciate your understanding and support!